If you are taking an American Heart Association(AHA) class, it is their policy that students receive a book prior to class. If you already have a book, then you can use your own as study material before class. Please note the book must be compliant with current AHA guidelines.
Students must arrive on time and be present for the entire class to receive certification. Students arriving more than 15 minutes late may be declined entry and will considered a NO-SHOW.
With a no-show, the registration fee is forfeited altogether, meaning the student cannot receive a refund. Special exceptions may be considered on a case-by-case basis due to valid emergencies and other circumstances. If a student does NOT show up to a class, and has not rescheduled, they are considered a no-show.
Due to the nature of business, all sales are final on any booked class unless the class is cancelled by the training center. If a class cancels, due to severe weather, CDC guidelines or instructor illness, registered students will receive priority enrollment in the next available class. If there are no available classes in the following two weeks, we will issue a full refund.
A student may request before a class to reschedule (ONE TIME ONLY). There is no additional cost for this service. The student must reschedule for a class within 30 days of original registration date. All reschedule requests must be submitted prior to the date of their scheduled class in the form or writing, verbal phone call, or email.
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